Agnitio CRM-integration

From Agnitio WIKI

• Integration of iPlanner to customer CRM via the Agnitio CRM standard integration blueprint is available
• All in call data captured is uploaded automatically to client CRM system (server side integration)
• The data captured in this way ensures that reporting and analysis in the CRM, is of the highest quality, immediately and automatically captured.
• Increasing potential customer contact time, work life balance and accurate data analytics leading to better decision making
• Key CRM information can be integrated into the (i)Planner giving users key pre call information to adapt message delivery

See also

• Agnitio System Overview
• Contacts formating requirements
• Monitoring Model
• Agnitio iPlanner
• Agnitio iPlanner Light
• Agnitio Planner 4.x